Returns & Exchanges
We want you to love your Motel pieces, but if something isn't quite right, you can return your items within 30 days of delivery for a refund. Please ensure all items are unworn, unwashed, and still have their original tags attached.
Start Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Choose Your Method
Select your preferred return shipping carrier and generate your prepaid shipping label or QR code for a contact-free drop-off.
Pack Your Items
Securely package your items in their original packaging, ensuring all labels are attached, and include your packing slip inside the parcel.
Ship and Track
Drop off your package at the designated carrier location and keep your proof of postage until your refund has been fully processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing